I have recently installed the new HTML Web portal of SCSM in to my existing SCSM 2012 R2 environment which was running in old Web portal which runs on Silverlight. The main objective was to have the UR 8 (HTML PORTAL) due to the poor performance of the old portal load up process.
However, I have installed the UR 8 on a new server and bring the New portal online and customized the portal view as I want. But i noticed that all the service offerings are not in order manner comparing to my old portal. Even it was not in a alphabetic order. It was looks like below.
I have tried all the options but, finally realized that it was a bug. .
However, with the latest SCSM UR9 release Published on 01/26/2016, they Microsoft has released a separate HTML Portal Hotfix as well. In this Hotfix, Microsoft has fixed so many bugs and luckily, the issue i faced in my new portal also fixed.
based on the below steps i have installed the given HOTFIX and restarted the IIS service in the New web server. Once the restarted was done, the Service Offerings started to visible in a order manner as indicates in below screen.
Below are the links to download the SCSM 2012 R2 UR 9;
Web Portal Hotfix available in below link;
All the installation guidance are given in the above two links.
Good luck guys.